This Privacy Policy governs the manner in which Citrus Depot collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Citrus Depot.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Citrus Depot collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.



How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.



Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.


Changes to this privacy policy

Citrus Depot has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.



The user of the product is solely responsible for compliance with all local, state, and federal laws and/or regulations applying to the use of the products.

Return Policy

We have a 100% Customer Satisfaction Guarantee. Any item can be returned within five business days of receipt of shipment for a full refund on the cost of goods (excluding shipping & handling charges), if returned intact and unopened.


Ordering Guidelines
You may place your order on-line or by phone at 1 (800) 424-8045


Payment Methods & Terms
All orders must be paid in advance of shipping.

We accept Visa, MasterCard, Discover, American Express, Check, Money Order, or Wire Transfer.

All merchandise ordered though our web site is payable in U.S. Dollars.

Charges will appear on your credit card statement as SUNCOAST RESEARCH LABS, INC.



Most orders ship within 1-3 Business Days.

While we provide a shipping & handling estimate for items in our shopping cart, actual discounted shipping & handling charges will be added to your invoice. Actual shipping charges do not exceed published carrier rates on or UPS Ground Flat Rate exempt*

Shipments over 150lbs are considered freight.  Please call in to place your order and receive a freight quote
All orders are (ExWorks) St. Petersburg, Florida 33710

Free shipping offers are valid only in the contiguous United States.

Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.

Health Canada: Due to Health Canada regulation CCCR2001, we can no longer ship our 100% natural d-Limonene products to residential addresses in Canada. We are permitted to ship to a business address anywhere in Canada.

Home Based Business / Agricultural Locations: UPS & FedEx shipping to both home based businesses and agricultural is rated as a Residential Address. Please select “Residential Address” in shipping information “Type Of Address” field above to ensure your shipping is estimated correctly.

We cannot ship products to a PO Box address.

For all orders signature at delivery will be required.

Common Carrier (FedEX / UPS): Damaged merchandise must be kept in the original container  until a representative has inspected the damages. Retain the FedEX / UPS inspector’s documentation, and forward a copy of it to SUNCOAST RESEARCH LABS, INC.. We will then begin processing a claim with FedEX / UPS.


Freight: Merchandise that arrives to your facility damaged must be received and documented correctly. Failure to sign a bill of lading “damaged” and/or “shorted” for goods that shipped via a LTL carriers voids your right to claim compensation from the trucking company; and SUNCOAST RESEARCH LABS, INC.


Export (Outside US & Canada)
All orders must be pre-paid by wire transfer. A $25.00 wire fee will be added to invoice total.


Limitation of Product Liability
The user of the product is solely responsible for compliance with all local, state, and federal laws and/or regulations applying to the use of the products. including intellectual property rights of third parties.

SUNCOAST RESEARCH LABS, INC. AND CITRUS DEPOT shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if SUNCOAST RESEARCH LABS, INC. AND CITRUS DEPOT has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Citrus Depot 2901 Anvil Street N. St. Petersburg, FL 33710